Refund policy

Last updated: 21 September 2026

At Knives and Stones, we take great care in offering only the finest handmade Japanese knives and accessories, and every item is inspected before dispatch. If you are not satisfied with your purchase, the terms below apply.

1. Change-of-mind returns & exchanges

• We accept returns and exchanges within 14 days of delivery, provided the item is unused and in its original, resellable condition.
• You can return items by post or in-store. Kakumei Canberra accepts returns only for purchases made from Kakumei.
• Returned items are subject to a 3% handling fee.
• You are responsible for arranging safe return shipping, and the original outbound shipping cost (including the actual shipping cost on orders that shipped free) is deducted from the refund.
• Once the returned item has been received and inspected, you may choose a refund to your original payment method or store credit.
• Products with custom variations (unique handles, engravings, custom profiles) and special orders are non-refundable.
• Handmade knives vary: small imperfections, differences in wood grain and variations in damascus pattern are normal and are not defects. Packaging may differ from other vendors; this is not grounds for return.

2. Faulty or damaged items

Please inspect your order as soon as it arrives. If a product arrives damaged, defective or incorrect, report it to us immediately upon arrival — at the latest within 3 days of delivery — with photos of the item and its packaging.

If you intend to request a return or replacement, please do not use, sharpen or alter the item. Keep it, and all of its original packaging, in the same condition in which it arrived, so it can be returned to us exactly as you received it.

For faults reported on arrival we accept full responsibility: we will cover the associated return shipping costs, and a replacement or full refund at no cost to you. No handling fee applies.

 Claims made after the reporting window, or after the item has been used, are assessed case by case — as a change-of-mind return, or under warranty where applicable — and K&S's assessment is final. This does not affect your rights under the Australian Consumer Law for faults that could not reasonably have been identified on arrival.

3. K&S coupons

K&S coupons (including KNSR reward coupons) are one-off and cannot be refunded or reissued, unless the product is faulty.

4. Refund processing

• We inspect returned items and process approved refunds within 5 business days of receiving them.
• If you request a cancellation before dispatch, we are happy to oblige. Even when we cancel and refund immediately, your bank may take up to 2 weeks to return the funds — payment processing times are controlled by your financial institution.

5. International orders

• Customs duties, taxes and fees are non-refundable.
• Return shipping remains your responsibility unless the product is faulty or incorrect.

Questions? Contact us — we're happy to help.